Shipping policy

Shipping Policy — Luna Store

Last Updated: May 2026

Thank you for shopping with Luna Store. We are committed to providing reliable shipping services and delivering your orders as quickly and safely as possible.

Please review this Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Estimated Delivery Times

Delivery times vary depending on destination, customs processing, and carrier operations.

Estimated Shipping Times

  • Europe: 7–15 business days

  • United Kingdom: 7–12 business days

  • United States: 7–15 business days

  • International Orders: 10–20 business days

Delivery times are estimates only and are not guaranteed.

3. Order Tracking

Once your order has been shipped, a tracking number will be sent to your email address.

Tracking updates may take several days to appear depending on the shipping carrier and destination country.

4. Shipping Delays

Luna Store is not responsible for delays caused by:

  • Customs inspections or clearance procedures

  • Severe weather conditions

  • Shipping carrier disruptions

  • Incorrect shipping information

  • High seasonal demand

  • International transportation issues

We appreciate your patience and understanding should these situations occur.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Luna Store is not responsible for packages that are lost, delayed, returned, or undeliverable due to incorrect information provided by the customer.

6. Customs Duties and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in product prices or shipping fees.

7. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier first.

If additional assistance is needed, contact our customer support team.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Photos of the product

  • Photos of the packaging

Our team will review the issue and work toward an appropriate resolution.

9. Order Cancellations

Orders may only be canceled before processing or shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

10. Contact Information

If you have questions regarding shipping or the status of your order, please contact us:

Luna Store Customer Support
📧 gsdfsgggsd44@outlook.com