Refund policy
Return & Refund Policy — Luna Store
Last Updated: May 2026
At Luna Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories and components.
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Show no signs of misuse or customer-caused damage.
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Personalized or custom-made products
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Final sale or clearance items
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Products damaged through customer misuse
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Certain hygiene-related products
How to Request a Return
To initiate a return, please contact our support team at:
Please include:
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Order number
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Full name
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Reason for return
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Photos of the item (if applicable)
Our support team will review your request and provide return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still require assistance, contact us at:
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
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Order number
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Photos of the product
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Photos of the packaging
We will review the situation and work toward an appropriate resolution.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping costs are non-refundable unless otherwise required by applicable law.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Luna Store Customer Support
📧 gsdfsgggsd44@outlook.com